FAQ – Sanli LED

GENERAL INFORMATION

A. Product Information.

1. What is the main products do you have ?
a. Fiber Optic Decorations: LED light source, fiber optic light cable, fiber optic pool lights and star ceiling kits.
b. Outdoor LED lights: LED Wall washer lights, LED flood lights, LED underwater lights.

2. Which places can used your above wonderful light fixtures ?
Home theater roof ceiling, hotels, sauna, ponds, fountains, fish tank, pools, landscape gardens and outdoor architectural.

3. Which kinds of famous brand materials for your all lights ?
OSRAM, Philips, Cree, EPISTAR, Bridgelux or Meanwell.

4. How about your quality warranty ?
Supplying 1-5 years quality warranty.

5. Do you have any MOQ for your products ?
Not MOQ.

B. Trade Terms & Conditions.

1. Trade terms: EXW, CIF or FOB.

2. Sea port : Hong Kong, Guangzhou or Shenzhen.

3. Payment terms: T/T bank transfer, L/C at sight, PayPal or Western Union.
100% for sample orders;  For bulk order: 30% deposit and 70% balance before shipment.

4. Delivery time: 3~5 working days for samples, 7-15 working days for offical order.

C. How to Place order ?

1. Click to send inquiry to us with quantity or questions.

2. We will reply, quote and make PI for you within 24 hours.

3. Confirm PI and make payment via T/T, PayPal or Western Union.

4. Start production and keep you informed.

5. Lights are finished, inform, confirm and send to you with CI, PL and tracking no.

D. Optional Shipping Ways.

1. Express: DHL, UPS, TNT or FEDEX etc. The dispatch time is about 3-5 days.

2. Air freight: When the order over 100kg, which will be more economical than express.

3. Sea freight: Updating sea freight cost once know your location sea port.

4. Agent designated: When got contact details of your shipping agent, then we will arrange to deliver the items.